If you would like to discuss DEI at Futureheads please contact <a href="mailto:team@wearefutureheads.co.uk">team@wearefutureheads.co.uk</a>

<div style="text-align: center;"><strong>We aim to be brave. We won’t get it right all the time, but we believe it's better to say and do something rather than nothing, and to learn from our mistakes.</strong></div>

 <p>                     <strong>                       But we’re now striving to be better and to drive positive                       change. We firmly believe that everyone is welcome at                       Futureheads, and we aim to demonstrate that in everything                       we do.                     </strong>                   </p>                   We’re committed to creating a culture that reflects the                   make-up of society, we believe diversity promotes innovation,                   growth and equality. We are committed to being intentionally                   inclusive by understanding who we have in our culture and how                   we can best add equity to each individual, and contribute                   towards their professional development. We are actively                   helping our clients do the same. We celebrate the difference                   and rich experience that diversity brings, and we commit to                   ensuring that everyone we interact with, both within and                   outside our business, is valued, respected, and treated                   equally, regardless of their background, identity or                   circumstances. We aim to understand every individual’s                   capabilities, and to give them what they need to succeed to                   their fullest potential.

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<strong>Senior Product Manager – Healthtech (Contract)</strong><br><br>A people first consultancy is working with a fast-moving healthtech organisation is looking for a hands-on Senior Product Manager to lead a critical delivery phase for a new healthcare app, working across private and public health systems. This is a short, intense contract for someone who can drop into a complex domain, make sense of messy inputs, and drive a proof of concept through to launch.<br><br>The contract<br><ul><li>Start: Early January (ASAP preferred)</li><li>Length: 3 months (January–March) with potential to extend</li><li>Day rate: £600-£640 per day (outside IR35)</li><li>Location: Remote (some UK/Ireland healthcare stakeholder timezones)</li></ul><br>We need somone who has this specific domain and project experience. You must have worked taking a healthtech app from product market fit to customer launch in the Uk if you do not have the exact experience you will not be contacted or hear back- apologies this one is niche and on a time crunch so we cannot be flexible on experience.<br><br>The project<br><ul><li>Own product delivery for a patient-facing health app that brings together:</li><li>Private healthcare journeys</li><li>Irish public healthcare touchpoints</li><li>Insurance and claims processes</li><li>Work from existing business requirements to shape and deliver a proof of concept for mid-January, then drive towards a launch targeted for May.</li><li>Collaborate with a third-party development team, internal operational leaders and specialist clinical/tech advisors (including cardiology experts).</li><li>Operate in a low-documentation environment: make sense of fragments, create just-enough structure, and keep everyone aligned on what needs to happen when.</li></ul><br>What you’ll be doing<br><ul><li>Lead end-to-end delivery for a critical product stream, turning business requirements into a clear, actionable product plan and backlog.</li><li>Work closely with operations, clinical stakeholders and external advisors to quickly absorb domain knowledge across private care, cardiology pathways, and insurance flows.</li><li>Coordinate with a third-party dev team to ensure scope, priorities and timelines are understood, realistic and focused on delivering a usable POC and then a robust launch.</li><li>Connect multiple systems and journeys, including:</li><li>Public health / national apps (e.g. NHS-style apps, EHR/EHS integrations)</li><li>Hospital and clinic systems (EHR/ERP, including finance modules and queuing/workflow tools)</li><li>Private medical insurance and claims processes (including Meditech-style integrations).</li><li>Bring clarity where documentation is thin: define user journeys, edge cases and acceptance criteria so engineers and stakeholders are confident in what’s being built.</li><li>Track progress against key dates (POC by mid-January, launch by May), managing risks, dependencies and trade-offs openly.</li></ul><br>Experience we’re looking for<br><ul><li>Senior Product Manager with strong experience in:</li><li>Private healthcare apps and/or digital care platforms.</li><li>Public healthcare integrations (e.g. NHS-style apps, EHR/EHS, hospital ERP).</li><li>Insurance and claims journeys, ideally including medical insurance and Meditech or similar systems.</li><li>Comfortable working with third-party development partners and internal stakeholders to deliver under tight timelines.</li><li>Proven ability to operate in low-process, low-documentation environments and still ship reliably.</li><li>Strong communicator who can translate between operations, clinicians, insurers and engineers, and keep everyone focused on the next outcome.</li></ul><br>If you’ve led similar healthtech integrations and can jump straight into a January start, this contract offers a high-impact, well-paid opportunity to ship something meaningful in a short space of time.<br /><br /><em><em>We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.</em></em>

Senior product manager

Head of product<br><br>Hybrid (3 days in the office) | Up to 0.3% Equity<br><br><strong>About the Role</strong><br>Join a mission-led team transforming social care in the UK. The platform connects private care businesses and care workers, automates immigration compliance, and delivers a fresh onboarding experience. The goal is to solve complex regulatory challenges, support talent acquisition, and drive meaningful change in a sector ready for disruption.<br><br>The Opportunity<br>This is the first product hire, joining with a mandate to deliver growth and shape the evolving product roadmap. Work directly with the CEO, CTO, and engineering team who’ve kept the platform moving. The role offers a fast track to CPO for those who excel and innovate. You need to have seen an early stage start-up from boot-strapped/ series A to success and ready to do the same again.<br><br>You'll be building out a team but work as an IC while you get your feet under the table. It's a huge chance for someone who has dreamed of seeing a company grow and be apart of the C-suit team who help the CEO do it.<br><br>What You’ll Do<br><ul><li>Own product discovery, definition, and delivery for a fast-growing care-job marketplace, HR/compliance tools, and onboarding flows.</li><li>Work to create a product led culture and growth mentality to head to the first round of funding and beyond</li><li>Engage with customers on both sides, uncover pain points, and translate compliance needs into simple, engaging workflows.</li><li>Collaborate tightly with engineering, leveraging your expertise in platforms, integrations, and product-led growth.</li><li>Prioritise and break high-level strategy into actionable sprints and story tickets using Scrum.</li><li>Upsell: Identify opportunities to upsell new platform features to existing clients and generate new revenue streams through innovative product enhancements and market intelligence.</li><li>Use data thoughtfully: Leverage technical skills and data insight to understand client needs, user journeys, and the broader social care landscape-then turn data into creative, disruptive solutions.</li><li>Thrive when direction changes rapidly; bring structure but remain flexible and responsive.</li><li>Infuse every product decision with commercial thinking, targeting both short-term and long-term business value.</li><li>Stay hands-on and collaborative: challenge and be challenged, always informed by insight.</li><li>Ensure compliance and empathy: work with regulators, adapt to immigration changes, and put the people behind every product decision.</li></ul><br>About You<br><ul><li>Motivated by purpose and real social impact.</li><li>Strong blend of technical and commercial acumen-you can see the big-picture and you deliver fast.</li><li>Experience in two-sided marketplaces, job boards, compliance-heavy SaaS, or HR tech.</li><li>Data-driven and inventive: you use data not just to report, but to create actionable value for users and the business.</li><li>Effective at identifying upsell opportunities and driving new revenue streams from existing product features.</li><li>Ambition for progression and excited by the Head of Product path.</li><li>Comfortable with ambiguity, rapid change, and non-linear challenges.</li><li>Great communicator with empathy for care workers and end-users.</li><li>Not a process zealot but bring enough structure to help a young team deliver.</li><li>Eager to disrupt, innovate, and solve the real problems of a traditional industry.</li></ul><br>What’s on Offer<br><ul><li>Foundational product leadership in a high-growth team with a big mission.</li><li>Direct impact on strategy, revenue generation, and sector innovation.</li><li>Clear fast-track to Head of Product within six months.</li><li>Up to 0.3% equity, competitive compensation, raise planned next year.</li><li>Hybrid work</li><li>We need someone who can start at the very latest January 2026</li></ul><br /><br /><em><em>We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.</em></em>

Head of Product

<p>Anita Guru is a Transformational life coach with a focus on mental wellbeing. Since completing her Master&rsquo;s degree in Occupational Psychology, she has worked in Learning and Development for over 15 years across a variety of sectors, including Professional Services and FMCG.</p>
<p>Anita has a natural interest in human behaviour and developing others, she is also active in raising awareness on topics linked to wellbeing such as mental health.</p>
<p>You can connect with Anita via her&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.anitagurumindcoach.com/" target="_blank" rel="noopener noreferrer">website.</a></p>

<h2>What&rsquo;s the story of your career so far?</h2>
<p>When I started my degree in Psychology, I knew I had a definite interest in human behaviour and the mind. I then went onto complete a Master&rsquo;s degree in Occupational Psychology as I&rsquo;d chosen to focus on this area of psychology.</p>
<p>I had eliminated Forensic Psychology after doing a temporary role with the CPS and reading some of the horrific case files!</p>
<p>My first learning role was in the public sector managing training for Judges and Magistrates, which was the start of a 15 year career path in Learning and Development.</p>
<p>Along the way, I started to develop my coaching skills and was always keen to take it a step further which resulted in me completing a qualification in order to establish myself as a coach. I am in my element when I am coaching individuals and seeing those moments of enlightenment leading to growth!</p>
<h2>What do you love most about what you do?</h2>
<p>I enjoy the variety of what I do across the learning and development arena, from psychometrics, designing webinars to delivering development centres. I love being able to work with individuals using an authentic approach, and supporting them along a journey of self-discovery and growth. When I see a client experience those light bulb moments, that&rsquo;s when I really get my energy and where my passion lies &ndash; to create that level of self-awareness.</p>
<h2>What&rsquo;s the most important lesson you learned in 2020 amidst all the Covid-19 disruption?</h2>
<p>That it is ok, to not to be ok &ndash; a lot more openly. The pandemic has opened up the conversations where you can be vulnerable and show your human side, and that also extends to joining a Zoom meeting in your hoodie!</p>
<p>Thriving and surviving can co-exist, you may not realise it but there is always an element of growth when you are facing a new or difficult challenge, and this has been one hell of a big test for many! Resilience comes in all shapes and sizes, you just may not realise your own level of resilience.</p>
<h2>As far as you can predict, what&rsquo;s on the cards this year for you and your business?</h2>
<p>I am looking forward to growing my new coaching business as I am at the start of an exciting new journey! I am keen to continue to raise awareness around wellbeing and sharing my own personal journey to inspire others.</p>
<p>Mental health is a topic close to my heart, being able to support others who face challenges and are on their own journey is important to me. There is also a book idea hanging around in my brain which I need to get down on paper sometime soon!</p>
<h2>If you could go back and do it all over again, would you choose a different career path and why?</h2>
<p>I think I would still want a role where I was supporting others in some way, but it would be as a police detective! I am very much intrigued by understanding the human mind, I love problem solving and all the crime programmes, part of me thinks I should have taken the Forensic Psychology path!</p>

Futureheads Five Stories – Anita Guru

<p>Anthony is a thought leader in technical leadership and organisational processes. He is a regular organiser &amp; presenter at conferences and meetups, a tech blogger, and is active in the open source community &ndash; In particular the Umbraco CMS, where he is an Umbraco MVP &amp; Master. Anthony has experience in building high performing remote distributed production teams spanning multiple countries. He is an Agile/Scrum/Kanban enthusiast, a vocal proponent of Behaviour/Test Driven Development, and is always looking for ways to make development more efficient and enjoyable. Originally from Sydney, Australia, he is now based in London.</p>

<p>What&rsquo;s the story of your career so far? Any particular highlights?</p>
<p>I personally hate the word &lsquo;career&rsquo;. I&rsquo;ve never had a career, and I don&rsquo;t want one. I do what interests me, and luckily I have a skill set which means I can earn a good wage. This is something which I am very grateful for. That said, here is my story so far&hellip;</p>
<p>&nbsp;</p>
<p>I am originally from Sydney, Australia. I was hired for my first &lsquo;real&rsquo; job way back in 2007 following a meeting with a friend at a local pub at 2am! This was where I was first exposed to the Umbraco community &ndash; a community with which I have been heavily involved ever since.</p>
<p>&nbsp;</p>
<p>As a junior in my first company, I was basically working 60 hour weeks for much of the time. It was a trial by endurance, but by 2010 I had almost a similar type of experience as some senior developers. In fact, when I moved to London in 2010, people hired me as a senior developer. Whilst contracting, I had met the owners of The Cogworks at the Umbraco London meetup. They were a famous Umbraco development house turned digital consultancy. Little did I know that this encounter would dictate almost 7.5 years of my life. The Cogworks was one of those companies that basically lets you do whatever you want, as long as you&rsquo;re delivering the goods. It gave me a chance to blaze my own path, learn what I wanted, and be involved in organising conferences such as The Umbraco UK festival and The Umbraco Poland Festival. I even got the chance to open an office in Krakow, which is a city I really adore. It was truly a special place to work, and I have to admit that at the time I took it for granted.</p>
<p>&nbsp;</p>
<p>By 2019 it was time for new challenges. I was originally planning to go contracting again, until I stumbled across the Technical Director role at Radley Yeldar (a 200-person full service agency). This was an opportunity to transform an entire department, and bring the rest of the company along for the ride. I came in like a wrecking ball, tearing down old processes, questioning beliefs, creating new policies, restructuring their infrastructure and billing practices, introducing Scrum and Kanban, forming teams, and generally having a ball. I built the development team from 5 people up to 17 within a matter of weeks. In March 2020, the &ldquo;bug&rdquo; hit, and it was time to leave, albeit prematurely. As of now, I am working as Head of Development for ISS LiquidMetrix &ndash; a fintech company in London.</p>
<p>&nbsp;</p>
<p>What&rsquo;s the most important lesson you&rsquo;ve learned over the course of your career?</p>
<p>Soft skills matter more than technical prowess. We have all heard of that &ldquo;difficult&rdquo; person who we put up with because that person is brilliant. Here is a news flash: most of us are not that brilliant person, so learn to get along with people. Be helpful, be friendly, give praise, and don&rsquo;t take things personally.</p>
<p>&nbsp;</p>
<p>What skills are going to be most useful for candidates in your industry over the coming months?</p>
<p>I&rsquo;m not sure about the coming months. These are very unpredictable times. However, I will tell you things I look for in CVs. If you can show experience in Test Driven Development/Behaviour Driven Development then you go to the top of my list. Add to this SOLID Principles, Hexagonal Architecture, Devops, a pragmatic sensible approach, a load of side projects, and really good people skills. If you tick these boxes, then in my opinion, you are the type of person who will succeed.</p>
<p>&nbsp;</p>
<p>What advice would you give to others in a similar position to you at the moment?</p>
<p>At the time of writing this, we&rsquo;ve all been working remotely since March. For everyone in leadership positions, please check in with your staff as often as possible. People working from home can feel isolated, and it is hard to notice mental health issues when people are remote. Try to be the person that they can trust and believe in. Show your team that you care about their wellbeing with your actions. Be open minded, be flexible. Most importantly, talk to your staff with your webcam turned on so they can see your face.</p>
<p>&nbsp;</p>
<p>What&rsquo;s going to be the biggest challenge in your industry in 2021?</p>
<p>A few things come to mind. Scaling up to meet demand in big data storage and processing, keeping up with technology, staying efficient when there are so many startups trying to get a piece of the pie, and even staff retention (developers get bored easily). The elephant in the room though is Brexit. What cross border regulations will exist, and what time frame to do have to implement them? It is a big unknown!</p>

Futureheads Five Stories – Anthony Dang

<p>Christina is a product and technology leader with 15 years&rsquo; experience from pre-launch ventures to large scale business transformations in well-established businesses.</p>
<p>Her expertise lies in product and technology strategy design and implementation, team building and service design.</p>

<h2>1. In what shape has your business emerged from Covid-19?</h2>
<p>I work as an independent consultant, so I found myself without work from early April. However, it allowed me to really think about what the &ldquo;product&rdquo; I offer is about, and I spent the first few months testing out my skills by applying them to different scenarios than I ordinarily would on a volunteer basis. I am now pleased to say that I have a clear view of what I can offer and what I don&rsquo;t, in my consultancy capacity. I have now taken on some paid work for an NGO around upskilling teams on remote collaboration, and I am also about to start another interim role as well. So I feel I have emerged with more focus and determination in terms of what I enjoy doing and what I am good at.</p>
<p>&nbsp;</p>
<h2>2. What are the most important and emerging skills to work in the new normal?</h2>
<p>More so than ever I would say good meeting practices and in particular facilitation skills. As we have lost most of the more informal conversations in between meetings, the time we do have together needs to be optimised and maximised. Facilitation is a real skill, and I don&rsquo;t think we actually recognise that enough &ndash; also pre Covid-19.</p>
<p>Secondary to that; planning our day to day more consciously and be stricter on priorities, largely for the same reasons as above.</p>
<p>&nbsp;</p>
<h2>3. What has been your biggest key learning and how will this prepare you for the future?</h2>
<p>That it is infinitely more tiring to do all your work/ meetings over zoom, and in the beginning, I found myself way too ambitious with what could be achieved on calls vs a day in the office. So there is definitely a lot to learn about energy management and be true to your own and other&rsquo;s capacity.</p>
<p>&nbsp;</p>
<h2>4. What has been the biggest surprise to you?</h2>
<p>I was in an interim Department Director role right at the beginning of the Covid-19 crisis, and what surprised me the most was how ready and willing the teams were to embrace remote working practices. In the beginning we operated with a hybrid model, meaning &ndash; if one person was remote, we all worked as if we were remote. We found that the teams were more productive and welcomed the focus it gave them.</p>
<p>In addition, I was blown away with the creativity by which they approached the challenge of remote working and retaining a sense of team. Not just from a work perspective but to ensure that their colleagues were thriving from a mental health perspective as well. It gave me hope that mental health is finally beginning to be seen as just health!</p>
<p>I am almost ashamed to say that it was a surprise, but I guess it gave a different visibility of everyone&rsquo;s efforts as ideas and suggestions were shared in Slack and over calls from the get-go, so we could ensure that we applied it at scale.</p>

Futureheads Five Stories – Christina Buch-Petersen

<p>Dave Lush is CTO at MindGym. He kindly took 5 minutes to share with us his career journey so far and the biggest lessons he&rsquo;s learnt along the way.</p>

<p>What&rsquo;s the story of your career so far?</p>
<p>My first technical role was with a 10 person company in Reading. The guidance given to me and another graduate was &ldquo;make this work in the web&rdquo;. From there we had to teach ourselves above source control, continuous integration, multi-tier architectures, bug tracking, hosting&hellip; Everything&hellip; It was brilliant! I haven&rsquo;t looked back since then. I moved on to spend 9 years with Visa focusing primarily on mobile and online payments, before moving to ONZO (a data analytics start up) and most recently Mind Gym.</p>
<p>&nbsp;</p>
<p>I&rsquo;ve walked what is probably a typical path. I tend to speak up and help keep teams organised / focused. This has naturally landed me in team-lead followed by management positions. I&rsquo;ve needed to keep learning new skill sets that are not purely technical. I then found myself getting further away from the technology than I wanted and focussed in on small to medium size technology teams.</p>
<p>&nbsp;</p>
<p>What do you love most about what you do?</p>
<p>I&rsquo;ve considered going back to being an individual contributor multiple times. If ever did I would not be able to live without the diversity of my current role</p>
<p>&nbsp;</p>
<p>I love shifting between detailed technical, process, motivation, leadership, commercial and compliance issues (to name just a few). I really enjoy the constant flow of learning new specialisms in order to help guide us to the right decisions for the business.</p>
<p>&nbsp;</p>
<p>What&rsquo;s the most important lesson you learned in 2020 amidst all the Covid-19 disruption?</p>
<p>I&rsquo;ve been working and managing remotely on and off for the past four years. I used to think that it was quite easy. What I now realise is that it is hard to maintain the strong social bond in your team when the option to meet face-to-face is taken away. We&rsquo;ve had to put in place &ldquo;scheduled fun&rdquo; to stop people from working a little during the day and just get online to play a game of https://skribbl.io/ or grab a coffee together. It&rsquo;s too easy to not make the time.</p>
<p>&nbsp;</p>
<p>I realise this is two lessons, but I&rsquo;ve also learnt how lucky I am to have a comfortable home situation with fairly open spaces nearby</p>
<p>&nbsp;</p>
<p>As far as you can predict, what&rsquo;s on the cards this year for you and your business?</p>
<p>Exciting times! Over the past year we&rsquo;ve built up a seed of an engineering team with a combination of talent and experience. They have gelled as a group and are moving ever quicker with their software deliveries. In the coming year we plan on adding to this team with a diverse mixture of experience levels and backgrounds to push us on even further.</p>
<p>&nbsp;</p>
<p>The team is working on a set of products that has potential to genuinely disrupt our sector and gets to work with an excellent tech stack (https://stackshare.io/mind-gym/mind-gym)</p>
<p>&nbsp;</p>
<p>If you could go back and do it all over again, would you choose a different career path and why?</p>
<p>100% I would not change career path. I&rsquo;ve loved the challenges I&rsquo;ve encountered, the things we&rsquo;ve been able to create and the people I&rsquo;ve had the opportunity to work with. If I could do one thing differently it would have been to move on from financial services a little earlier. Part of the joy of technology is that you get to move between different industries and there is a lot out there to explore.</p>
<p>&nbsp;</p>
<p>Hopefully I have a long career ahead of me yet, with plenty of time to learn about new industries!</p>

Futureheads Five Stories – Dave Lush

<p>Lee Cross is the co-founder and Managing Director of Skull Mountain, a digital product consultancy servicing a portfolio of clients comprised of global brands. He is also an associate director of three other professional services companies which specialise in digital brand and marketing (Random Colour Animal) technical engineering delivery (Pretty Technical) and business design consultancy (Rokker)</p>

<p>Lee is a digital product specialist with vast experience of launching and growing new digital businesses, products and services as well as turning around stagnating or plateauing businesses. He has done this for some of the worlds biggest companies, such as News Corporation, Willis Towers Watson and The Football Pools.</p>
<p>Lee founded Skull Mountain to enable businesses to drive actual revenue growth and profit within their digital futures, through in-sourced and outsourced product functions at all levels from CPO down. Their mandate is to push businesses to deliver the right product, to the right customer at the right time and this has ensured a strong track record of driving significant value between boardrooms, customers and delivery capabilities to ensure products are relevant, scalable and profitable across the full product and customer lifecycles.</p>
<h2>1. In what shape has your business emerged from Covid-19?</h2>
<p>We have come through covid so far in a much stronger position. Initially it was utterly terrifying what was going on in the world of course and we could see a lot of paralysis around us. Our core clients kept going with their projects however as well as progressing new opportunities with us which was important for the stability of our business.</p>
<p>We took time during lockdown to fully reassess our service offering in order to further enhance the value we bring to our clients. This led to an exciting and healthy pivot of our business away from a consultancy model and the overheads that this ultimately carries to our clients towards a product management framework, methodology and toolkit that is far more accessible and focussed. We are already seeing the value this brings to our clients who are now taking our methodologies, support and framework and running with this at pace!</p>
<p>It was also critical for us to adapt to the times as selling consultancy services is very challenging when you need to be establishing face to face relationships to do so. Now that we have productised our offering we are finding that it is much easier for clients to buy this value from us. A win-win.</p>
<h2>2. What are the most important and emerging skills to work in the new normal?</h2>
<p>It is essential to have consensus across teams and businesses around goals and vision. If you don&rsquo;t then not only are your best people and teams disparate and remote, they will be unclear and working towards different outcomes. How on earth do you steer that and maintain growth &ndash; you can&rsquo;t. Drive consensus and it shouldn&rsquo;t matter where and when people work, they will be driving towards successful outcomes for your business and hopefully will be inspired to do so!</p>
<p>In terms of people skills this should manifest into desire of the individuals within a business to get as close as possible to the understanding of where value lies and what is important to drive business growth. It is no longer good enough to just be a good operator or hide behind a process &ndash; ask yourself what value are you bringing and how is that leading to measurable growth?</p>
<h2>3. What changes have you made in operations and hiring that are here to stay, and what will you lose?</h2>
<p>I think the days of lengthy arduous job descriptions are dead &ndash; thank god. We have known for years that it is far more important to have people with the right attitude and cultural fit within your organisation, that skills can be taught but mindsets are hard to change. It is more important than ever to have the right fit for your business culture as that culture is extremely hard to maintain outside of an office.</p>
<p>Generally we look to hire based on 3 criteria which are enthusiasm, integrity and a commercial mindset. Typically people with these attributes will bring so many new values to your business that a traditional job description could not possibly capture and would rapidly become outdated for them!</p>
<h2>4. What has been your biggest key learning and how will this prepare you for the future?</h2>
<p>That you should always be scrutinising your business, with a growth mindset, to truly understand what value it is driving for your clients as well as yourself and your teams. On top of this, don&rsquo;t ever rest &ndash; the world is changing rapidly! It shouldn&rsquo;t have taken covid for us to do this pivot, but here we are and we are very excited about our future.</p>
<h2>5. What has been the biggest surprise to you?</h2>
<p>I am shocked, but not surprised, at the number of people whose default attitude in this or any crisis is to hunker down and play safe. People have instantly assumed that there is no opportunity out there and that they should be content with maintaining the status quo. That cannot be further from the truth and I truly believe that with significant change comes enormous opportunity &ndash; you just have to work a lot smarter to find it. Don&rsquo;t give into fear as that will only give you 1 opportunity outcome and that is stagnation into decline. I will caveat that &ldquo;making it through covid&rdquo; for some businesses will be an impressive feat in industries like travel and hospitality, but for businesses such as ours and most of our clients we have no excuse but to adapt and grow.Lee is a digital product specialist with vast experience of launching and growing new digital businesses, products and services as well as turning around stagnating or plateauing businesses. He has done this for some of the worlds biggest companies, such as News Corporation, Willis Towers Watson and The Football Pools.</p>
<p>Lee founded Skull Mountain to enable businesses to drive actual revenue growth and profit within their digital futures, through in-sourced and outsourced product functions at all levels from CPO down. Their mandate is to push businesses to deliver the right product, to the right customer at the right time and this has ensured a strong track record of driving significant value between boardrooms, customers and delivery capabilities to ensure products are relevant, scalable and profitable across the full product and customer lifecycles.</p>
<h2>1. In what shape has your business emerged from Covid-19?</h2>
<p>We have come through covid so far in a much stronger position. Initially it was utterly terrifying what was going on in the world of course and we could see a lot of paralysis around us. Our core clients kept going with their projects however as well as progressing new opportunities with us which was important for the stability of our business.</p>
<p>We took time during lockdown to fully reassess our service offering in order to further enhance the value we bring to our clients. This led to an exciting and healthy pivot of our business away from a consultancy model and the overheads that this ultimately carries to our clients towards a product management framework, methodology and toolkit that is far more accessible and focussed. We are already seeing the value this brings to our clients who are now taking our methodologies, support and framework and running with this at pace!</p>
<p>It was also critical for us to adapt to the times as selling consultancy services is very challenging when you need to be establishing face to face relationships to do so. Now that we have productised our offering we are finding that it is much easier for clients to buy this value from us. A win-win.</p>
<h2>2. What are the most important and emerging skills to work in the new normal?</h2>
<p>It is essential to have consensus across teams and businesses around goals and vision. If you don&rsquo;t then not only are your best people and teams disparate and remote, they will be unclear and working towards different outcomes. How on earth do you steer that and maintain growth &ndash; you can&rsquo;t. Drive consensus and it shouldn&rsquo;t matter where and when people work, they will be driving towards successful outcomes for your business and hopefully will be inspired to do so!</p>
<p>In terms of people skills this should manifest into desire of the individuals within a business to get as close as possible to the understanding of where value lies and what is important to drive business growth. It is no longer good enough to just be a good operator or hide behind a process &ndash; ask yourself what value are you bringing and how is that leading to measurable growth?</p>
<h2>3. What changes have you made in operations and hiring that are here to stay, and what will you lose?</h2>
<p>I think the days of lengthy arduous job descriptions are dead &ndash; thank god. We have known for years that it is far more important to have people with the right attitude and cultural fit within your organisation, that skills can be taught but mindsets are hard to change. It is more important than ever to have the right fit for your business culture as that culture is extremely hard to maintain outside of an office.</p>
<p>Generally we look to hire based on 3 criteria which are enthusiasm, integrity and a commercial mindset. Typically people with these attributes will bring so many new values to your business that a traditional job description could not possibly capture and would rapidly become outdated for them!</p>
<h2>4. What has been your biggest key learning and how will this prepare you for the future?</h2>
<p>That you should always be scrutinising your business, with a growth mindset, to truly understand what value it is driving for your clients as well as yourself and your teams. On top of this, don&rsquo;t ever rest &ndash; the world is changing rapidly! It shouldn&rsquo;t have taken covid for us to do this pivot, but here we are and we are very excited about our future.</p>
<h2>5. What has been the biggest surprise to you?</h2>
<p>I am shocked, but not surprised, at the number of people whose default attitude in this or any crisis is to hunker down and play safe. People have instantly assumed that there is no opportunity out there and that they should be content with maintaining the status quo. That cannot be further from the truth and I truly believe that with significant change comes enormous opportunity &ndash; you just have to work a lot smarter to find it. Don&rsquo;t give into fear as that will only give you 1 opportunity outcome and that is stagnation into decline. I will caveat that &ldquo;making it through covid&rdquo; for some businesses will be an impressive feat in industries like travel and hospitality, but for businesses such as ours and most of our clients we have no excuse but to adapt and grow.</p>

Futureheads Five Stories – Lee Cross

<p>Guillaume Buat-Menard is a director at Flipside, a London based digital product agency part of Weber Shandwick.</p>
<p>Flipside develops high end digital products, technical innovation and digital transformation for clients as diverse as Coca Cola, Novartis, Tottenham Hotspur Football Club, Scope and Public Health England.</p>

<p>Flipside acquired Aqueduct in January 2020, where Guillaume developed a practical digital transformation offering for organisations in need of support during their own transformation. He currently leads the digital transformation practice at Flipside.</p>
<p>Guillaume is an agile and beyond budgeting enthusiast and believes in learning by doing, which, underpins Flipside&rsquo;s approach to digital transformation.</p>
<h2>1. In what shape has your business emerged from Covid-19?</h2>
<p>Really well actually. In terms of logistics and IT we already had a remote working culture, so it was not difficult to adapt to the lockdown. We had to adapt somewhat, rationalise and reduce regular meetings, and ensure everybody has a decent home working set-up.</p>
<p>In terms of business we are lucky enough that we have a broad client base across many verticals, so whilst some clients have slowed or paused projects, some have continued as usual and some have increased spend due to COVID.</p>
<p>This means that financially we are in a good position compared to our competitors.</p>
<h2>2. What are the most important and emerging skills to work in the new normal?</h2>
<p>I would say that the most important thing is to have a positive attitude to change and take initiative at all levels. These skills are basically akin to agile ways of working, dealing with constant change as a normality and having the right processes to thrive financially in that environment. In order to achieve this, the most successful companies have switched from a hierarchical management culture to an empowered autonomous one with leadership at all levels. Concretely, this means getting managers to lead and support their colleagues rather than micromanage them, and involve the managers more in doing some of the client work &ndash; this also means organisation can react better to workload spikes.</p>
<h2>3. What changes have you made in operations and hiring that are here to stay, and what will you lose?</h2>
<p>The main change was to have more openness and clarity on how the business is run on a daily basis, and give everyone access to some financial numbers. This was so that they all knew how we are doing and why we are making certain decisions.</p>
<p>In terms of hiring, the process is not that different as video calls and interviews are ubiquitous, but I must admit it is not easy for new starters to get inducted and get to know people quickly. In order to help them and the other members of staff to get a sense of community, we organise &lsquo;virtual desks&rsquo; chatrooms (which mimic office desks with colleagues) and regular virtual company meets so social interactions can still happen, albeit online.</p>
<h2>4. What has been your biggest key learning and how will this prepare you for the future?</h2>
<p>Our perceived constraints are only what we make of them, for example: we can&rsquo;t all work from home, we can&rsquo;t trust people to do the right thing, we can&rsquo;t adopt a new technology rapidly, we can&rsquo;t change that fast and so on.</p>
<p>As Henry Ford used to say &ldquo;Whether you think you can, or you think you can&rsquo;t, you&rsquo;re right&rdquo;</p>
<p>Akin to agile principles, the key learning for me is that organisations must transform to adapt to change and not just to weather the current situation. Companies must embrace business agility and set-up for continuous change so they can constantly adapt to a rapidly changing world.</p>
<p>People and organisations can change and adapt pretty quickly, as long as they know why, and they have visibility and rationale for the decision making. This requires strong leadership and a shift from &lsquo;command and control&rsquo; to &lsquo;autonomy and purpose&rsquo;, it means changing processes, governance, incentivisation and shifting the focus of many roles and supporting them transition without fear.</p>
<h2>5. What has been the biggest surprise to you?</h2>
<p>The speed at which most organisations have taken to remote working and moved their business online when it seemed almost impossible, or a very lengthy process, for most of them before COVID. It really shows that nothing prepares people as much as contact with the enemy, and when radical change happens, most of us can adapt very rapidly.</p>

Futureheads Five Stories – Guillaume Buat-Ménard

From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist Product network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist Product network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes:</h5>
    <ul>
      <li>Chief Product Officers (CPO)</li>
      <li>VPs of Product Management​</li>
      <li>Directors of Product Management</li>
      <li>Product Managers​​</li>
      <li>Product Owners</li>
    </ul>
  </div>
</div>

Product

With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in:</h5> 
    <ul>
      <li>Motion Graphics & Video Editing</li>
      <li>Branding</li>
      <li>Copywriting</li>
      <li>Art Direction</li>
      <li>Illustration</li>
      <li>Digital Design</li>
      <li>Marketing Design</li>
    </ul>
  </div>
</div>

Creative

We partner with organisations to identify and deliver security professionals who can safeguard environments, manage risk and build resilient security strategies.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
  <p>As cyber threats continue to evolve in scale and sophistication, organisations face increasing pressure to protect their systems, data and people. Securing the right cyber security talent across GRC, security operations, and cloud and application security is critical. We partner with organisations to identify and deliver security professionals who can safeguard environments, manage risk and build resilient security strategies.</p>
    </div>
  <div class="col-12 col-sm-12 col-md-6">
      <h5>Our network includes professionals in:</h5>
      <ul>
<li>Cyber Security Analyst (Entry to Senior)</li>
<li>SOC Analyst (Tier 1–3)</li>
<li>GRC Analyst / Consultant</li>
<li>Security Engineer (Cloud, Application, DevSecOps)</li>
<li>Penetration Tester / Ethical Hacker</li>
<li>Incident Response and Threat Intelligence Analyst</li>
<li>Security Architect</li>
<li>Cyber Security Manager</li>
<li>Head of Information Security / CISO</li>
    </ul>
  </div>
</div>

Cybersecurity

Navigating the complexities of AI, machine learning, and data integrity presents a growing challenge for businesses, especially when it comes to hiring professionals with the right blend of compliance, system integration and advanced analytics expertise. That’s where we come in. 

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  <div class="col-12 col-sm-12 col-md-6">
    <p>Navigating the complexities of AI, machine learning, and data integrity presents a growing challenge for businesses, especially when it comes to hiring professionals with the right blend of compliance, system integration and advanced analytics expertise. That’s where we come in.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network of data professionals includes experts in:</h5>
    <ul>
      <li>Data Engineering</li>
      <li>Data Science</li>
      <li>​Data Analytics</li>
      <li>​Machine Learning</li>
      <li>AI Research and Development</li>
      <li>​ML Ops</li>
      <li>​Data Governance</li>
      <li>Head of Data</li>
      <li>CDO</li>
    </ul>
  </div>
</div>

Data & AI

Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things Engineering, from entry to CTO-Level.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things Engineering, from entry to CTO-Level.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals across:</h5>
    <ul>
      <li>Front-end</li>
      <li>​Back-end​</li>
      <li>​Full-stack​</li>
      <li>Native Mobile​​</li>
      <li>Cross-platform​​</li>
      <li>Technical Architecture​​</li>
      <li>Solution Architecture​​</li>
       <li>DevOps / SRE / Platform Engineering</li>
      <li>Testing & QA</li>
      <li>Engineering Managers</li>
      <li>Head of Engineering</li>
      <li>CTO</li>
    </ul>
  </div>
</div>

Engineering

We know that the world of Digital Marketing moves at a fast pace. That’s why our teams are on hand to support, and always ahead of the curve.

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  <div class="col-12 col-sm-12 col-md-6">
    <p>We know that the world of Digital Marketing moves at a fast pace. That’s why our teams are on hand to support, and always ahead of the curve.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in:</h5>
    <ul>
      <li>Multidisciplinary Marketing Management</li>
      <li>Product Marketing</li>
      <li>Growth Marketing</li>
      <li>Performance Marketing</li>
      <li>CRM</li>
      <li>Social Media</li>
      <li>Marketing Ops</li>
      <li>Affiliate Marketing</li>
    </ul>
  </div>
</div>

Marketing & Sales

Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK. With a comprehensive network across all major skills-sets we have consistently helped businesses hire world-class Design talent. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK. With a comprehensive network across all major skills-sets we have consistently helped businesses hire world-class Design talent.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5> Our network includes Designers with skills in:</h5>
    <ul>
      <li>Digital Product (UX/UI) Design</li>
      <li>User Interface (UI) Design</li>
      <li>​Visual Design</li>
      
    </ul>
  </div>
</div>

Product Design

With a deep understanding of what is required from Project Managers and Programme Managers in the digital and tech space, we can help you find the talent to deliver better budget controls, communication and reporting as well as ways to introduce new processes, tools and technology to optimise efficiency. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>With a deep understanding of what is required from Project Managers and Programme Managers in the digital and tech space, we can help you find the talent to deliver better budget controls, communication and reporting as well as ways to introduce new processes, tools and technology to optimise efficiency.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes:</h5>
    <ul>
      <li>Digital & Technical Project Managers</li>
      <li>Programme Managers</li>
      <li>Delivery Managers</li>
      <li>Business Analysts</li>
      <li>Scrum Masters</li>
    </ul>
  </div>
</div>

Projects & Delivery

From helping shape the London UX market in its early days, to running and sponsoring some of the best-known UX networking events in the UK, we're highly regarded for our breadth and depth of expertise in this space and for our ability to match top-tier UX practitioners into brilliant opportunities. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>From helping shape the London UX market in its early days, to running and sponsoring some of the most well-known UX networking events in the UK, we're highly regarded for our breadth and depth of expertise in this space and for our ability to match top-tier UX practitioners into brilliant opportunities.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes practitioners with skills across:</h5>
    <ul>
      <li>User Research</li>
      <li>UX & Interaction Design​</li>
      <li>​Service Design​</li>
      <li>Content Design</li>
    </ul>
  </div>
</div>

UX & Service Design

Chris Chapman

<p class="MsoNormal">As Co-MD, Chris is responsible for leading the Futureheads and SyncD businesses alongside Rohan.</p>
<p class="MsoNormal">Chris has been an integral part of the Futureheads team for almost a decade, spending time within and growing both Futureheads and SyncD. Having run embedded projects with clients spanning digital media, technical consultancy and med-tech, he's not only a digital hiring expert, but genuinely understands how Futureheads' clients work. Passionate about growing an industry-aligned business, Chris has spoken at several universities, and co-organises and attends industry events.</p>
<p class="MsoNormal">When he&rsquo;s not living and breathing all things digital, he can be found spending time with family, attending live music events, playing football and searching for golf balls in the long grass.</p>

Jamie Perlmutter

<p>Jamie has worked in the tech/digital sector for over a decade and since joining Futureheads in 2016, he&rsquo;s helped a number of leading businesses to scale and achieve their strategic and commercial goals.<br>&nbsp;<br>His recruitment mantra (inspired by a poster in one of our meeting rooms) is to work hard and be nice to people. In practice, this means Jamie strives to go the extra mile, providing clear channels of communication and leveraging his problem-solving skills to create positive experiences for candidates and clients alike.<br>&nbsp;<br>Jamie&rsquo;s a hands-on recruiter and people manager whose experience includes both embedded and 360 contingency recruitment, spanning all talent disciplines across the product development lifecycle. However, his sweet spot is Product Design, UX, Service Design and User Research.<br>&nbsp;<br>Outside of work, when Jamie&rsquo;s not busy being a dad to his young son, you&rsquo;ll either find him at gigs, eating fancy burgers or complaining from the North Bank at the Emirates Stadium.&nbsp;</p>

Joseph Cardone

<p>Joseph is a UI and Product Design Senior Consultant for Futureheads.</p>
<p>He has a background in Sales and previously worked for companies such as Tesla and JIVR.&nbsp;As part of the Design Team at Futureheads Joseph works across a broad range of clients from small start-ups, consultancies/agencies and big brands. His main focus is working with permanent UI &amp; Product Designers.</p>
<p>Outside of work, Joseph is a DJ and Music Producer. He's been doing that for over 15 years. He's also a salsa dancer and loves to cook Italian food.&nbsp;</p>

AJ Phipps

<p>Ashleigh-Jean, better known as AJ, spent 7 years in sales before finding her home in recruitment 4 years ago. Having honed her skills in the cybersecurity world, AJ is excited to bring her blend of tech and creative passions to lead our Product Management recruitment here at Futureheads.</p>
<p>Specialising in placing product leaders across complex technology ecosystems, she focuses on roles spanning product strategy, user experience design, technical roadmapping, and AI-driven innovation. Working with anyone from start-ups to recently IPO'd companies and candidates as a career matchmaker, AJ leverages her deep understanding of technical frameworks, agile methodologies, and emerging tech trends to connect brilliant people with employers they would love to work for.</p>
<p>Outside of work, if AJ is not recruiting, hosting events or advocating for DEI, you can find her wearing her pink suit and disco heels watching Broadway shows, finding the best eateries in London and geeking out on anything AI and Tech!</p>

Alexandra Busila

<div class="x_elementToProof" data-olk-copy-source="MessageBody">Alexandra prides herself on delivering high standards, using speed, adaptability and precision to seek out hard-to-find talent for her clients. Having joined Futureheads' long-established creative team, she now channels that same energy and rigour into the design world, partnering with design and product leaders to build teams that are not only highly skilled but also culturally aligned and creatively empowered. With a background in the contemporary art world, Alexandra is equally committed to cultivating spaces where designers feel seen, heard, and valued.</div>
<div class="x_elementToProof" data-olk-copy-source="MessageBody">&nbsp;</div>
<div>Beyond the world of design talent, Alexandra finds inspiration in films with exquisite costume design and keeps herself grounded by trying new dance classes with questionable grace but full commitment.</div>

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