    (Updated Jan 2023) We will update this statement on a                   twice-yearly basis to share our progress. If you would like to                   discuss DEI at Futureheads please contact                   caroline@wearefutureheads.co.uk.

<div style="text-align: center;"><strong>We aim to be brave. We won&rsquo;t get it right all the time, but we believe it&apos;s better to say and do something rather than nothing, and to learn from our mistakes.</strong></div>

 <p>                     <strong>                       But we’re now striving to be better and to drive positive                       change. We firmly believe that everyone is welcome at                       Futureheads, and we aim to demonstrate that in everything                       we do.                     </strong>                   </p>                   We’re committed to creating a culture that reflects the                   make-up of society, we believe diversity promotes innovation,                   growth and equality. We are committed to being intentionally                   inclusive by understanding who we have in our culture and how                   we can best add equity to each individual, and contribute                   towards their professional development. We are actively                   helping our clients do the same. We celebrate the difference                   and rich experience that diversity brings, and we commit to                   ensuring that everyone we interact with, both within and                   outside our business, is valued, respected, and treated                   equally, regardless of their background, identity or                   circumstances. We aim to understand every individual’s                   capabilities, and to give them what they need to succeed to                   their fullest potential.

Contact Us

Information

Links

Timesheet Login

Hello, <span>we are Futureheads.</span>

About Us

Recruiting as a <span>force for good.</span>

Being part of something bigger

Come and say hello

Everyone is welcome

Diversity, Equity & Inclusion

Future Thinkers

Watch from the experts

Stay in the know

Insights

Start your next journey <span>here</span>

Job Search

Job Details

Hello, interested Futureheads!

Join Us

News & Views

News

Looking to hire digital and tech talent?

Register A Role

<p>Register a role with us today; our team will be in touch immediately (or at a time that best suits you).</p>                  <p> Our team of digital recruiters are committed to finding the best talent to meet your hiring needs.</p>                  <p>Please provide us with the below information for us to direct your request to the relevant team.</p>

We are here to support your hiring across the full product life cycle.

Sectors we cover

Lorem ipsum dolor sit amet

Our Solutions

Looking for your next digital or tech role?

Submit CV

Submit Vacancy

We love <span>what we do.</span>

Meet The Team

What people say about me

Meet the team

Testimonials

Latest Insights

News &amp; Views

Latest Opportunities

Register a role

Futureheads in Numbers

<p>Mags Hanley is a career coach, mentor and trainer, based in Melbourne Australia. She has worked in UX for over 25 years in the US, UK and Australia. Her passion is to help UX professionals find into the roles that suits them best.</p>
<p>She works with primarily with senior practitioners moving into leadership, and senior women defining their role for the next phase of their lives. She has recently launched a new 8-week programme The Way Forward for senior women in digital.</p>
<p>You can connect with Mags on&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.linkedin.com/in/magshanley/" target="_blank" rel="noopener noreferrer">LinkedIn</a>&nbsp;or read her latest blogs on her&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://magshanley.com/" target="_blank" rel="noopener noreferrer">website.</a></p>

<h2>What&rsquo;s the story of your career so far?</h2>
<p>I started in digital when it was called Multi-Media. I fell into the work, having trained as a librarian and graduated in a recession &ndash; no grad positions for me!</p>
<p>My first role was at Yellow Pages in Australia as a Cybrarian &ndash; so 1990s. As we were all making it up, I asked if I could look after the search engine, because I knew how people searched &ndash; and my career as an IA started.</p>
<p>I&rsquo;ve lived and worked in the US and UK for 15 years, and have been back in Australia for 5 &frac12; years.</p>
<p>My career has been varied; an IA, project manager, product manager, Head of UX, Executive Producer, Consultant. The one I love the most is Career coach, Mentor and Trainer.</p>
<p>In the last year, I have developed a practice supporting senior practitioners move into leadership, and women in Design to thrive in their careers.</p>
<p>&nbsp;</p>
<h2>What&rsquo;s the most important lesson you&rsquo;ve learnt over the course of your career?</h2>
<p>Be authentic and true to yourself!</p>
<p>I love managing people and products, and seeing both grow, but I have struggled all of my career managing up. I&rsquo;ve improved over time, working relationships with the mostly male leadership, but this has been my greatest weakness.</p>
<p>To move into the higher levels of digital management I felt I wasn&rsquo;t myself; I had to be less emotional, female, and kind. I left my last job feeling disheartened, stressed and unconfident in my skills.</p>
<p>I saw Bren&eacute; Brown speak a week after leaving that job, and did the Value assessment. I realised I was not living my values of authenticity and kindness. So any new opportunity must match my values.</p>
<p>&nbsp;</p>
<h2>How can organisations ensure they thrive, rather than simply survive, as they attempt to return to a &lsquo;new&rsquo; normal over the next few months?</h2>
<p>There are a number of realisations for organisations:</p>
<ol>
<li>The commute to the inner city office is wasted time &ndash; people love the extra time with their families.</li>
<li>Knowledge workers can be productive working from home. I&rsquo;ve had a number of bosses who have actively discouraged it, thinking we were skiving off.</li>
<li>Child care and flexibility is important to keep women in the workforce. The burden of looking after children intensified as women worked from home.</li>
</ol>
<p>To thrive, organisations should look at what worked well &ndash; with their staff &ndash; and leverage it.</p>
<p>They should:</p>
<p>Plan for the majority of staff to work from home&nbsp;Reimagine work spaces as distributed hubs where people come in collaborate&nbsp;Find the best online tools for collaboration&nbsp;Provide support for their team&rsquo;s mental health&nbsp;Used the money saved from corporate office leases to include child care in their benefits packages&nbsp;</p>
<h2>You&rsquo;ve recently written a blog about the challenges faced by women in UX and in particular by those women who are well into their careers &ndash; can you tell us more about that, and how women can really exploit the opportunities available to them in the digital workplace?</h2>
<p>Many of my peers have been 20-25 years in digital; we are now considering what&rsquo;s next. How can we use our skills and experience in work that gives us joy?</p>
<p>Interface design is commoditised, creating pixel perfect prototypes; it&rsquo;s not the space we want to play in.</p>
<p>We do deep thinking, breaking apart problems and putting together solutions. My friend Tom Coates describes it as finding the nugget of truth that the rest of the model hangs off.</p>
<p>I am introducing the concept of Elder for women in Design; someone brings a depth of experience and wisdom to a role.</p>
<p>Elders don&rsquo;t have to be a Head or Director, they are Certain of their value and place; Grown and grounded in their skills and experience, and a Model by the way they behave, speak and write.</p>
<p>Once we know who and what we offer, we can then find those opportunities.</p>
<p>&nbsp;</p>
<h2>What&rsquo;s going to be the biggest challenge in your particular industry over the next 12 months?</h2>
<p>The biggest challenge for women in digital is learning how to blend all aspects of your life into the work you do. We need to find the right blend that gives us financial stability, life with our families, and joy in work.</p>
<p>With the ongoing instability of COVID pandemic changing the way we work, the next 12 months will be stressful. Women need to find their stable base for their lives, learning how to flex with working from home and the rest of life.</p>
<p>It&rsquo;s not about being a superwoman, but finding what new normal feels like and working with it. We have moved from pandemic crisis mode into living with the pandemic; therefore we need change our lives in response to it.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>

Futureheads Five Stories – Margaret Hanley

<p>The thought of a job interview can be nerve-wracking, particularly for those who haven&rsquo;t been in an interview situation for a long time, years perhaps. Here are our tips to help you feel prepared for the interview, and how to follow up when that fantastic job offer comes along.</p>

<p><span style="color: rgb(255, 0, 25);">Prepare to stand out at interview:</span>&nbsp;Do your research! Check out your interviewers on Linkedin; get to know their background. You may have shared connections, or interests! Check out the product, be ready to give balanced feedback about what you like, and ideas for improvements. Prepare a list of questions; sometimes a great question is as good as a great answer. If you can ask them a question that really makes them think, challenges their assumptions or fuels further debate, they&rsquo;ll remember it!</p>
<p><span style="color: rgb(255, 0, 25);">Do your reading:</span>&nbsp;Here are some of the most important technology developments around at the moment, so make sure you&rsquo;ve done your homework if the job is tech-related:</p>
<p>Healthcare: Data privacy and innovation within telemedicine&nbsp;Education: Adaptive content &amp; investment in online learning&nbsp;Fintech: strategic partnerships and marketplaces&nbsp;Insurance: AI for risk management &amp; case management<span style="color: rgb(255, 0, 25);">Following up after an interview:</span>&nbsp;Sending a positive follow-up email can leave a great final impression on the hirer, but be mindful that the reader is likely to be time-poor so keep it brief. Thank them for their time and reaffirm your interest in the position. If something didn&rsquo;t go well, acknowledge it, and offer new suggestions having reflected on the question or task.</p>
<p><span style="color: rgb(255, 0, 25);">Negotiating salary following a job offer:</span>&nbsp;You performed fantastically at the interview and they&rsquo;ve offered you the job, so now&rsquo;s the time to discuss salary which many can find tricky. Try and get an understanding of the salary on offer prior to communicating your expectations, give context around your thoughts and offer some level of benchmarking to show you know the industry. Communicate other motivations for joining the business as well as financial ones; employers want to hire candidates that are invested in their brand and product; while money is important, it shouldn&rsquo;t be the primary motivator.</p>

Futureheads Top Tips series: Preparing for that interview and getting the job!

<p>Did you know that as many as 70% of employers screen candidates by looking them up online? If you&rsquo;re considering finding a new role, your online presence can matter just as much as your CV. In this blog we explore how to make sure your personal brand is employer-friendly, plus how you can take that a step further and create an online presence that helps you stand out from the crowd.</p>

<h3>First thing&rsquo;s first &ndash; do your housekeeping</h3>
<p>We&rsquo;ve all been tagged in unflattering pictures on Facebook before, or shared Buzzfeed quizzes that were funnier at the time. If you&rsquo;d rather potential employers didn&rsquo;t see what you were up to in your student days, you could go through the process of untagging old pictures and deleting old posts, but this can be onerous. So, the swiftest solution is to change your profile settings to private on Facebook and Instagram.</p>
<p>To be extra cautious, do a quick Google search of your name and see what comes up. This way you can check that your digital footprint e.g. old blogs or unused profiles, doesn&rsquo;t include any surprises (to you &ndash; or anyone else!).</p>
<h3>Next step &ndash; polish up your profile</h3>
<p>If employers are searching for you online, you generally want LinkedIn to be the place they find you, because this is where you&rsquo;ll be presenting yourself professionally. Twitter can be good too, depending on your industry and how much time you have available.</p>
<p>With that in mind, think about how you can get your profile in good shape.</p>
<h3>Is your profile picture up to date? Is it good quality, friendly and approachable, professional looking? If not, it&rsquo;s time to get it updated!&nbsp;Have you filled out all the profile details? Are your experience and descriptions up-to-date? Make sure you update this regularly so potential employers know you are proactive.&nbsp;Think about key words. What are the core skills required for the field you want to move into? Make sure these are focussed on throughout all sections and ask connections to endorse you for them too.&nbsp;Have you got recommendations? The more the better &ndash; these are a great way to advertise your skills! Consider direct messaging some former colleagues to ask them if they can do one for you &ndash; they&rsquo;re even more likely to do it if you write one for them first so it&rsquo;s worth spending a bit of time here.&nbsp;Make connections &ndash; we&rsquo;d say aim to add someone new at least once a week.Think about what you post</h3>
<p>Whichever platforms you&rsquo;re now using, thinking about what you post is always crucial. You have an opportunity to build a presence, show who you are and establish yourself within your industry, but you want your updates to be interesting, relevant and inclusive.</p>
<p>It&rsquo;s really helpful to have some organising ideas behind what you post &ndash; here&rsquo;s some ideas of where you can start.</p>
<h4><span style="color: rgb(255, 0, 25);">What to post:</span></h4>
<p>Sharing industry related content &ndash; this can be developments in your field, news stories, and topical subjects that are trending. Showing your finger is on the pulse within your sector is a great way to show potential employers that you&rsquo;re engaged in what you do!&nbsp;Work related content &ndash; this is a great way to shout about your successes or showcase your areas of interest. Remember, your challenges can be successes too, if you can show how you tackled them, and people will value your honesty and authenticity if you do this well.&nbsp;&lsquo;Behind the scenes&rsquo; posts &ndash; having a balance of content related to yourself personally helps build a picture of who you are as an individual. Consider whether you can take a quick picture &ndash; or even better, a video &ndash; of yourself at work with an update on something interesting that happened in your day.&nbsp;Engage with others &ndash; building your profile isn&rsquo;t just about your own posts, it&rsquo;s making connections and taking part in conversations, so aim to comment on someone else&rsquo;s update at least once a week.These tips give you an idea of what to post, now we&rsquo;ll explore how to go about posting on social media.</p>
<h4><span style="color: rgb(255, 0, 25);">How to post:</span></h4>
<p>There are lots of tools out there that can help you find useful content to share &ndash; Google Alerts, Google Trends and Exploding Topics are good places to start &ndash; so a lot of the leg work of searching is done for you.&nbsp;Think about your tone of voice &ndash; this should be consistent, informative and use your own words to be reflective of your personality.&nbsp;Ask yourself why your audience will find what you&rsquo;re sharing interesting and focus on that with a pithy, informative paragraph. Include your personal take on the subject &ndash; personal brand is all about showcasing your unique point of view.&nbsp;It goes without saying that you should ideally avoid any controversial opinions online, and humour is great, but avoid sarcasm &ndash; make sure nothing you say online could be misinterpreted and found offensive.&nbsp;Lastly, think about how often you post &ndash; we suggest that between 2 &ndash; 3 posts a week is a realistic goal especially when balancing other work commitments.You may be intending to find a new job in the near future, or you&rsquo;re happily settled in your current role, but even so, it&rsquo;s worth considering the above to lay the groundwork for when you do decide to move on.</p>
<p>If you&rsquo;re ready to look for new work opportunities, contact our team of expert recruiters on&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="mailto:team@wearefutureheads.co.uk" target="_blank" rel="noopener noreferrer">team@wearefutureheads.co.uk</a></p>

How to maximise your employee brand online in 2022

<p>Matt has 20 years experience starting and scaling business through digital media.</p>
<p>As the founder of marketing technology business&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.driftrock.com/" target="_blank" rel="noopener noreferrer">Driftrock</a>, Matt helps brands like BMW, Honda and The University of Birmingham deliver marketing that people actually want to see, whilst protecting privacy.</p>
<p>Previously, as 3rd employee Matt helped Forward Internet Group scale to over &pound;100 million+ revenue and 500 staff. He also founded top mobile phone comparison site Omio, which merged with uSwitch in 2010 as well as co-founding Forward Labs helping test and grow startups.</p>

<h2>1. In what shape has your business emerged from Covid-19?</h2>
<p>With the new Covid-19 restrictions, we&rsquo;re very much still in the thick of things. We took a hit in April, but thankfully, changes we made have had an overall positive effect on the business and our clients. We&rsquo;ve recovered revenues and now enjoying some growth this quarter.</p>
<p>We feel very privileged with the global situation to be able to resume hiring again to expand our team.</p>
<p>&nbsp;</p>
<h2>2. What are the most important and emerging skills to work in the new normal?</h2>
<p>With the ever changing global landscape we&rsquo;ve taken time and researched how we build resilience and agility into our organisation (more on some of those changes below). One of our core principles has always been continuous improvement, but now more than ever, we need to constantly evaluate and adapt to changing circumstances.</p>
<p>Like lots of tech companies we made a decision to close our office, and migrate to becoming a fully remote organisation. This has had a huge knock-on effect on the way we work and the skills we need to thrive in the new normal.</p>
<p>After lots of research, the core skills we&rsquo;ve focused on are a results-driven culture and asynchronous working. As well as being critical skills for distributed teams, these changes have had a big impact on our productivity and focus &ndash; regardless of where we are working.</p>
<p>&nbsp;</p>
<h2>3. What changes have you made in operations and hiring that are here to stay, and what will you lose?</h2>
<p>Like many companies in 2020, we&rsquo;ve made more changes to the organisation than in any of our previous 7 years. For the results-driven focus we leveraged the&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.eosworldwide.com/eos-model" target="_blank" rel="noopener noreferrer">EOS</a>&nbsp;framework and&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.cio.com/article/3302036/okr-objectives-and-key-results-defined.html" target="_blank" rel="noopener noreferrer">OKRs.</a>&nbsp;This has influenced processes across everything we do from the product roadmap to HR processes. We&rsquo;ve made strides to work asynchronously using new collaboration tools and over-communicating where we can in everything we do.</p>
<p>We&rsquo;ve completely overhauled our hiring, onboarding and ongoing HR processes too in order to do things remotely. This mainly involved more deliberate, planned meetings and connections to integrate and improve relationships across the teams. Whereas previously things happened serendipitously, we&rsquo;ve found it important to work hard on these.</p>
<h2>4. What has been your biggest key learning and how will this prepare you for the future?</h2>
<p>Our biggest learning has been the benefits of focus and a shared vision across the business. Whilst it was important before, we&rsquo;ve seen first hand how being ruthlessly focused has improved our ability to deliver more value for our clients and the company.</p>
<p>It&rsquo;s resulted in some features being deprecated, huge improvements to our products and services, and new processes across the board that have been very positive.</p>
<p>&nbsp;</p>
<h2>5. What has been the biggest surprise to you?</h2>
<p>During the height of lockdown we onboarded two new teammates remotely, which was a daunting experience.</p>
<p>Thanks to some heroic work by Maryline, our Operations Manager and teammates who are always happy to jump in and help each other out, it&rsquo;s been a good experience overall.</p>
<p>One of our new teammates is having to shield, so we&rsquo;ve never met in person, yet we&rsquo;ve still managed to build bonds together. That said, we can&rsquo;t wait to meet up again as a team in person and celebrate!</p>
<p>To find out more about how Driftrock are helping clients generate more leads and grow their business through social advertising, visit their&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.driftrock.com/" target="_blank" rel="noopener noreferrer">site</a>&nbsp;or follow them on&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.linkedin.com/company/driftrock/" target="_blank" rel="noopener noreferrer">LinkedIn.</a></p>

Futureheads Five Stories – Matt Wheeler

<p>Jonathan is the Chief of Staff at Lightful, a technology company for social good, who support charities through consultancy, social media products and a unique online learning programme.</p>

<p>He&rsquo;s spent 15 years working in tech for good, first for over a decade at JustGiving where he managed their Crowdfunding product from an idea to raising &pound;100m in five years, and more recently as an independent consultant supporting a range of small and large tech-for-good startups and charities with strategy, growth, product management and business model validation.</p>
<p>&nbsp;</p>
<p>Jonathan spoke to Futureheads as part of our FFS series, a regular interview series where business and industry leaders share their insights and personal experience. Other articles in the series can be found here.</p>
<p>&nbsp;</p>
<p>1. Tell us about the impact that Covid-19 and the lockdown measures have had on your business?</p>
<p>The most obvious impact, as with many others, is that we&rsquo;re now a fully remote company. We decided to move to working from home a week before the lockdown started, so we&rsquo;re now in week 7 and the team has adjusted really well &ndash; we have always encouraged flexible working, and so most people were used to working remote work some of the time already.</p>
<p>&nbsp;</p>
<p>We&rsquo;re also fortunate that our main clients have also managed the transition to remote work and we&rsquo;ve been able to continue delivering excellent work for them.</p>
<p>&nbsp;</p>
<p>The charity sector has been hit very hard &ndash; with huge declines in income and huge increases in demand for services &ndash; so we&rsquo;ve adapted to support it in multiple different ways. We&rsquo;ve had to cancel some in-person events, but we have always run regular webinars for charities and so we have increased the frequency of them, and covered more topics like top tips for getting better at online meetings and free digital tools for charities.</p>
<p>&nbsp;</p>
<p>2. How have you adapted your operational and hiring practices?</p>
<p>We have two &lsquo;all-hands&rsquo; meetings a week now. One was a regular operational meetup to share important information which has moved online. But we also added a new &lsquo;WFH update&rsquo; at the end of every week for a chance to share any more news, and where different team members share two things they&rsquo;re grateful for and one thing they&rsquo;d wish to see.</p>
<p>&nbsp;</p>
<p>It&rsquo;s a great way to foster a sense of connection when we&rsquo;re all apart, as is showcasing each team&rsquo;s work from the sprint. We are also sharing tips on a very active and engaged #work-from-home slack channel.</p>
<p>&nbsp;</p>
<p>As for hiring, we&rsquo;re having more video interviews with different team members to make sure everybody gets honest and good insights. We&rsquo;re also making COVID-19 topic we cover &ndash; both in terms of its impact on us and our partners, but also as a way to ask how people deal with stressful situations, how they are coping and how they respond to constraints by being creative or solving problems.</p>
<p>&nbsp;</p>
<p>3. What are your top tips for successfully managing a remote recruitment</p>
<p>process?</p>
<p>For recruitment, we&rsquo;ve tried to increase communication and transparency. Both internally and externally. In terms of onboarding, we&rsquo;ve made use of various online tools (zoom, slack, HR software) to make the process smoother, but are also erring on the side of over-communicating to help people start well.</p>
<p>&nbsp;</p>
<p>We&rsquo;re trying to set really clear expectations for the first few weeks, months and probation in general. As well as that, we&rsquo;re getting more of the team involved in onboarding and connecting with new joiners.</p>
<p>&nbsp;</p>
<p>4. Has this crisis made you look at your business differently or consider changes moving forwards?</p>
<p>Yes, in terms of how important it is for us to fulfil our vision: we believe those doing the greatest good deserve the best technology. For example, we run a 12-month programme to support charities in building resilience in digital engagement, and we&rsquo;re adapting that to include topics related to COVID-19 and the lockdown. We&rsquo;re committed more than ever to delivering support to our charity partners at a time when the need is even greater.</p>
<p>&nbsp;</p>
<p>5. What advice would you give to anyone in a similar position to you at</p>
<p>the moment?</p>
<p>To start, here are eight tips for managing remote teams from our wonderful HR team. We&rsquo;re also working hard on checking in on the team&rsquo;s wellbeing and mental health &ndash; everyone has a &lsquo;WFH buddy&rsquo; outside of their immediate team who they&rsquo;re encouraged to talk to, and we&rsquo;ve done regular surveys to see if anyone needs anything &ndash; be that equipment or a chat.</p>
<p>&nbsp;</p>
<p>In addition, we&rsquo;re making a lot of effort to build and maintain a virtual company culture through virtual coffees, WFH tips and regular Friday showcases of the work different teams across the company are doing. We&rsquo;ve had really good feedback about the variety of things we&rsquo;re doing, so it&rsquo;s also really important to listen and adapt &ndash; what was appropriate in weeks 1-2 of lockdown may not be relevant from weeks 6 or 7.</p>
<p>&nbsp;</p>
<p>All in all, it&rsquo;s a delicate balancing act between trying to deliver excellent value to customers as best you can in difficult circumstances, whilst listening and responding to the needs of your team. This needs regular attention and commitment to get right.</p>
<p>&nbsp;</p>

Futureheads Five Stories: Jonathan Waddingham

<p>Rajeeb Dey MBE is the founder and CEO of Learnerbly, a professional development platform supporting employees to achieve their goals by connecting them to the best development experiences and enabling businesses to engage, develop and retain talent.</p>

<p>Rajeeb is a graduate of the University of Oxford and was appointed as the world&rsquo;s youngest Young Global Leader (at 26) by the World Economic Forum in 2012. Following university, he went on to found Enternships, a portal connecting students and graduates to roles in over 7,000 start-ups and fast-growing businesses for which he was named the &ldquo;02 X Young Entrepreneur of the Year&rdquo; and became the youngest recipient of the Queen&rsquo;s Award for Enterprise Promotion in 2013.</p>
<p>Rajeeb is also the Co-Founder of StartUp Britain, a national entrepreneurship campaign launched by Prime Minister David Cameron in 2011 and served as Trustee of UnLtd, the Foundation for Social Entrepreneurs for over 10 years.</p>
<p>He was appointed Member of the Most Excellent Order of the British Empire (MBE) in the Queen&rsquo;s 90th Birthday Honours List in June 2016 for services to Entrepreneurship and recognised as one of the 1,000 Most Influential People in London by The Evening Standard.</p>
<p>Rajeeb spoke to Futureheads as part of our FFS series, a regular interview series where business and industry leaders share their insights and personal experience. Other articles in the series can be found&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.wearefutureheads.com/tag/ffs/" target="_blank" rel="noopener noreferrer">here.</a></p>
<h2>1. Tell us about the impact that Covid-19 and the lockdown measures have had on your business?</h2>
<p>Internally, we had to do what many others have had to do, and that was transitioning to full-remote. We&rsquo;re a tech company and already have team members who are remote 100% of the time. The structures were in place already; we just had to expand them to the whole team. Where COVID-19 has really had an impact is externally.</p>
<p>L&amp;D is the only work-related activity that furloughed employees are allowed to engage in, so we created a free version of the Learnerbly platform featuring our curated content. We want to help organisations support their furloughed employees, and this just felt like the right way and the best way we could do that.</p>
<h2>2. How have you adapted your operational and hiring practices?</h2>
<p>We&rsquo;re spending more time actively communicating with each other, and we try to be as transparent as possible in that communication. To deliver clarity through video calls and messaging, our new primary mediums of communication, we need to make conscientious efforts and have structures in place. One way we do that is by having conversations on public slack channels rather than private messages.</p>
<p>With hiring, our process has become virtual. Our in-house hiring practices were already clear and structured, making the switch relatively easy and streamlined for what questions we ask, why we ask them, and what makes a good answer.</p>
<h2>3. What are your top tips for successfully managing a remote onboarding and/or recruitment process?</h2>
<p>Offer clarity, provide structure, implement social time and make them feel welcome.</p>
<p>Before you do anything, say what you&rsquo;re going to do, whether it&rsquo;s in the form of a &lsquo;first-day agenda&rsquo; email or a stand-up call you should openly communicate as a first step. We also value our&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://linkscan.io/scan/ux/aHR0cHM6Ly93d3cubm90aW9uLnNvL2xlYXJuZXJibHkvTGVhcm5lcmJseS1zLUVtcGxveWVlLUd1aWRlLTNhMDk2NGVlNjNhYTQ5MGE4NjA2ZmI3YmViZTQyNzIy/570E29765F79BDB328441905F6A34E923AD8D1C00F89236C361BFB8EF16AD7E8?c=1&amp;i=1&amp;docs=1" target="_blank" rel="noopener noreferrer">Employee Handbook</a>&nbsp;which is visible to anyone and clearly communicates to prospective applicants and hires our culture and values whether we&rsquo;re onboarding them virtually or traditionally.</p>
<p>Provide structure. Written guides, agendas, and action points drive productivity and keep everyone in the know for what they&rsquo;re supposed to be doing and when they should be doing it.</p>
<p>Implement social time to compensate for what is missing in a virtual work environment. Organise virtual coffees for people and encourage non-work related conversations over video and messaging channels.</p>
<p>In general, with virtual onboardings, it means making an extra effort to ensure new joiners feel welcome. I schedule check-ups with them to get feedback, and we try to continue our onboarding rituals which include taking people out to lunch on their first day. Now we ask people to get food delivered and expense it, as well as the team signing and sending virtual welcome cards rather than giving a physical one.</p>
<p>We&rsquo;ve long had Empathy Guides that each new joiner fills out to help people get a better insight into their colleagues, how they work and what their interests are, but these guides have become even more important given that we haven&rsquo;t met many of the people who have joined the business over the last two months.</p>
<h2>4. Has this crisis made you look at your business differently or consider changes moving forwards?</h2>
<p>We&rsquo;re working surprisingly well given the circumstances. We know this is not a regular WFH situation because there are threats to physical and mental-health impacting all of us but that doesn&rsquo;t mean we aren&rsquo;t seeing sustained productivity and employee engagement. Our Officevibe employee engagement score is at an 8.9/10 &mdash; putting us in the top 10% of Officevibe companies. These results in a time of crisis do prompt us to think about our office of the future and reflect on how we will work going forward. We&rsquo;re listening to our team and surveying their attitudes towards returning to physical office space and whether a permanent office for all will even be the best way forward or not. We&rsquo;ll go ahead with what we think is best for everyone.</p>
<h2>5. What advice would you give to anyone in a similar position to you at the moment?</h2>
<p>This too, shall pass. If you&rsquo;re making decisions that are good for your people, then the stability of your business should follow. Make sure you over-communicate during these times as people can feel uncertain and anxious.</p>
<p>The more transparent and compassionate you can be during these difficult times, the more your colleagues will respect and appreciate you fostering a happy and engaging environment. If you can be anything, be kind to yourself and to others as the way you respond as a leader during this challenging period will be a defining moment for how your colleagues perceive you and your employer brand in future.</p>

Futureheads Five Stories – Rajeeb Dey

We know that the world of Digital Marketing moves at a quick pace. Digital Devices, Digital Platforms, Digital Media, Digital Data, And Digital Technology never stops. This is why our teams are on hand to support these changing landscapes and are always ahead of the curve.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>We know that the world of Digital Marketing moves at a quick pace. Digital Devices, Digital Platforms, Digital Media, Digital Data, And Digital Technology never stops. This is why our teams are on hand to support these changing landscapes and are always ahead of the curve.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in</h5>
    <ul>
      <li>Search Engine Optimisation (SEO)</li>
      <li>Pay-per-Click</li>
      <li>Social Media Marketing</li>
      <li>Content Marketing</li>
      <li>Email Marketing</li>
      <li>Mobile Marketing</li>
      <li>Marketing Analytics</li>
      <li>Affiliate Marketing</li>
    </ul>
  </div>
</div>

Digital Marketing

With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network include professionals in:</h5> 
    <ul>
      <li>Motion Graphics & Video Editing</li>
      <li>Branding</li>
      <li>Copywriting</li>
      <li>Art Direction</li>
      <li>Illustration</li>
    </ul>
  </div>
</div>

Creative

The complexities of AI and Machine learning, as well as the focus on data integrity, means hiring professionals with compliance, system integration and advanced analytics skills can be challenging. Our team is on hand to help with your Data recruitment needs.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>The complexities of AI and Machine learning, as well as the focus on data integrity, means hiring professionals with compliance, system integration and advanced analytics skills can be challenging. Our team is on hand to help with your Data recruitment needs.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in:</h5>
    <ul>
      <li>Data Engineering</li>
      <li>Data Science</li>
      <li>​Data Analytics</li>
      <li>Business Intelligence</li>
    </ul>
  </div>
</div>

Data

Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK – With a comprehensive network across all majors skill-sets we have consistently helped businesses hire world-class Design talent. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK – With a comprehensive network across all majors skill-sets we have consistently helped businesses hire world-class Design talent.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5> Our network includes Designers with skills in:</h5>
    <ul>
      <li>Digital Product (UX/UI) Design</li>
      <li>User Interface (UI) Design</li>
      <li>​Visual Design</li>
      <li>Digital Design</li>
      <li>Marketing Design</li>
    </ul>
  </div>
</div>

Design

Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things engineering, from entry to CTO-Level.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things engineering, from entry to CTO-Level.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals across:</h5>
    <ul>
      <li>Front-end</li>
      <li>​Server-side​</li>
      <li>​Full-stack​</li>
      <li>Native Mobile​​</li>
      <li>Technical Architecture​​</li>
      <li>Solution Architecture​​</li>
      <li>Testing</li>
      <li>QA​​</li>
      <li>DevOps</li>
      <li>SRE</li>
    </ul>
  </div>
</div>

Engineering

From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist network in the design and tech space. They have trusted experts in sourcing and delivering both permanent and contract professionals in the field.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes:</h5>
    <ul>
      <li>Chief Product Officers (CPO)</li>
      <li>VP's of Product Management​</li>
      <li>Directors of Product Management</li>
      <li>Product Managers​​</li>
      <li>Product Owners</li>
    </ul>
  </div>
</div>

Product

With a deep understanding of what is required from Project Managers and Programme Managers in the Digital and Tech space, we can help you find the talent to help you deliver better budget controls, communication, and reporting, to help you find ways to introduce new processes tools and technology that can support more efficient work delivery.

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>With a deep understanding of what is required from Project Managers and Programme Managers in the Digital and Tech space, we can help you find the talent to help you deliver better budget controls, communication, and reporting, to help you find ways to introduce new processes tools and technology that can support more efficient work delivery. </p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes:</h5>
    <ul>
      <li>Digital Project Managers</li>
      <li>Programme Managers</li>
      <li>Engineering Project Managers</li>
      <li>Software/IT Project Managers</li>
    </ul>
  </div>
</div>

Project & Programme Management

From helping shape the London-UX market from the early days, to running and sponsoring some of the most well-known UX networking events – our reputation holds in our ability to match top-tier UX practitioners into opportunities. 

<div class="row">
  <div class="col-12 col-sm-12 col-md-6">
    <p>From helping shape the London-UX market from the early days, to running and sponsoring some of the most well-known UX networking events – our reputation holds in our ability to match top-tier UX practitioners into opportunities. </p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes practitioners with skills across:</h5>
    <ul>
      <li>User Research</li>
      <li>Interaction Design​</li>
      <li>​UX Design</li>
      <li>Information Architecture</li>
      <li>​Service Design​</li>
      <li>Content Design</li>
    </ul>
  </div>
</div>

UX & Service Design

Chris Chapman

<p class="MsoNormal">As Co-MD, Chris is responsible for leading the Futureheads and SyncD businesses in the UK, DACH &amp; Nordic regions.</p>
<p class="MsoNormal">Chris has been with Futureheads for almost a decade, spending time within and growing both Futureheads and SyncD teams. Chris has spent time embedded with clients spanning digital media, technical consultancy and med-tech, so is not only a digital hiring expert, but genuinely understands how the Futureheads clients work. Passionate about growing an industry-aligned business, Chris has lectured at several universities, and co-organises and attends industry events.</p>
<p class="MsoNormal">When he&rsquo;s not living and breathing all things digital, he can be found spending time with family, attending live music events, playing football and searching for golf balls in the long grass.</p>

Sectors we cover

Digital Marketing

Meet the Digital Marketing Team

Latest Digital Marketing News